Here at Uccello Designs, we are proud to say that we have the lowest defect rate for our Uccello Kettle than any other kettle type on the market. This is why we offer every customer a 2-year warranty guarantee with their Uccello Kettle.
In the unlikely event that your kettle is broken or faulty, please contact our Customer Care Team here. You can also email them directly at customercare@uccellodesigns.com and they will resolve this issue immediately.
When you contact our Customer Care Team, we would ask that you:
- Provide a description of the issue/fault.
- The receipt from purchase (in-store) or the order number if you purchased from our website (this will be in the ‘Order Confirmation’ email you received directly after you purchased on our website).
- The batch code/batch number of the kettle – you will find this on the base of the Uccello Kettle vessel.
Our Customer Care Team will always aim to respond to you within 24 hours of receiving your email.
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