How do I apply my discount code on the Uccello Designs Website?

When applying your discount code, the first opportunity you will have will be in the cart. Once in the cart, you will see a text box directly under the image of the product/s you are purchasing. Applying your discount code in the cart: Type your discount code into the allocated text box Onc...

Where can I purchase Uccello Designs products?

You can purchase any of our daily living aids direct from our website by clicking here and hovering over the ''shop'' button of the website menu. All of our product pricing includes VAT and comes with free delivery. There are no further charges. We have step-by-step guide here if you would lik...

Why do you need my postcode & phone number for my order?

Why we need your postcode: Postcodes are used to help sort mail as they are unique to the area of your residence. To ensure the fastest delivery possible please include your postcode with your order. If you do not know your postcode you can find it here. Why we need your phone number: We need you...

Why can I not use a PO Box as my delivery address?

Our couriers cannot deliver to a PO Box as they are too small to hold packages and will be sent back to us. Therefore, please only use a residential/street address when you order from our website.   Should you have any issues or questions about your order or delivery. Please feel free ...

Who will deliver my order?

We use DPD to deliver to the United Kingdom. Once dispatched, orders generally take between 3-4 working days to be delivered. If your order has not been delivered within 10 working days, please contact our Customer Care Team here.

What happens if I am not home when my order is delivered?

If you believe that you will not be at home when your order will be delivered, you can leave a note for our couriers to leave your parcel with a neighbour or in a safe area of your home/garden e.g., porch.   Have an issue or question about your order, please do not hesitate to contact our...

Who do I contact if my order has not been delivered within 10 working days?

In the unlikely event that you have not received your order within 10 working days, please contact our Customer Care Team with your order number and they will resolve this issue for you. Your order number is unique to you, and you would have received this in your ''Order Confirmation'' email dire...

Can I request that my order be left with my neighbour?

If you would like your order to be left with a neighbour here are some options: You can input your neighbor’s address as the shipping address. Alternatively, you can leave a note in the note section when purchasing on our website and we will forward this note to our couriers.   Sho...

To use this tool, you will need to highlight the text and click play to activate the speech tool

To use this tool, you will need to highlight the text and click play to activate the speech tool

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Accessibility Tool

The owner of this website has made a commitment to accessibility and inclusion, please report any problems that you encounter using the contact form on this website. This site uses the WP ADA Compliance Check plugin to enhance accessibility.
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