Who do I contact if my Muggi has not been delivered within 10 working days?

In the unlikely event that you have not received your Muggi Cup Holder within 10 working days, please contact our Customer Care Team with your order number and they will resolve this issue for you. Your order number is unique to you, and you would have received this in your 'Order Confirmation' e...

Why can I not use a PO Box as my delivery address for my Muggi order?

Our couriers cannot deliver your Muggi Cup Holder to a PO Box as they are too small to hold packages and will be sent back to us. Therefore, please only use a residential/street address when you order from our website. If you have any further issues or queries around this, please do feel free to ...

How long will it take to deliver my Muggi Cup Holder?

To ensure same-day dispatch, we recommend that you order your Muggi Cup Holder before 12 pm Monday-Friday. Once it has been dispatched, orders generally take between 3-4 working days to be delivered throughout the UK. However, the delivery may take longer during holiday seasons. If you have any f...

Who will deliver my Muggi Cup Holder?

We use DPD to deliver throughout the United Kingdom. Once dispatched, your Muggi order will generally take between 3-4 working days to be delivered. Should you have issues or questions, please feel free to contact our Customer Care Team, they are always happy to help.    

How long will it take to deliver a replacement Muggi Cup Holder?

Once processed by our team, the replacement Muggi Cup Holder can take between 3-4 working days to be delivered throughout the UK. However, the delivery may take longer during holiday seasons.   If you have any further issues or queries, please feel free to contact our Customer Care Tea...

Why do you need my postcode & phone number when purchasing the Muggi?

When you are purchasing the Muggi Cup Holder on our website, you will see that we ask for your postcode and phone number within the checkout process. Why we need your postcode: Postcodes are used to help sort mail as they are unique to the area of your residence. To ensure the fastest delivery pos...

Why won’t my Muggi order go through?

We do understand that things can go wrong sometimes. To help you resolve this, here are a few reasons why your Muggi order may not have been successful: Incorrect debit/credit card details: If you have made any wrong entries or have submitted the wrong information, then your purchase will not g...

Do you charge to deliver the Muggi Cup Holder?

Every Muggi Cup Holder purchased from our website comes with free delivery. We are all about making lives easier and do not want you to worry about hidden fees. If there is a need to return the Muggi, please contact our Customer Care Team and they will help guide you through the returns process.

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