How do I declare VAT exemption for the Uccello Kettle?

To be eligible for VAT exemption, the government states that you must fit the following criteria:   You or the person you purchase the Uccello Kettle for has a physical or mental impairment that has a long-term and substantial adverse effect on your/their ability to carry out everyday activitie...

Where can I purchase the Uccello Kettle?

You can purchase the Uccello Kettle direct from our website by clicking here. This will cost £63.00 (including VAT of £10.50) unless you are VAT exempt. If you are, the Uccello Kettle costs £52.50. Every Uccello Kettle comes with free delivery when you purchase directly from our website. There ar...

Can I order the Uccello Kettle over the phone?

We do work hard to provide an easily accessible, safe, and secure experience when purchasing on our website. However, should you feel more at ease and comfortable with ordering the Uccello Kettle over the phone you can call us on 07385 543 638 - our phone lines are open between 8am and 4pm Monday to...

How can I change the delivery address on my Uccello Kettle order?

If you would like to change the delivery address for your Uccello Kettle order, please contact our Sales Team directly. You can do this by responding to the 'Order Confirmation' email you received directly after you purchased on our website, or you can email them directly at sales@uccellodesigns.com...

Why we need your postcode & phone number when you order your Uccello Kettle

When you are purchasing the Uccello Kettle on our website, you will see that we ask for your postcode and phone number within the checkout process. Why we need your postcode: Postcodes are used to help sort mail as they are unique to the area of your residence. To ensure the fastest delivery possi...

How can I purchase the Uccello Kettle on the website?

For assistance in purchasing the Uccello Kettle, please feel free to follow the step-by-step guide below: Getting to the shop page: From our home page you can hover over the 'shop' tab in our menu. You will see a dropdown menu appear with a list of our products. Click on the 'Uccello Kettle...

How do I know that my Uccello Kettle order went through?

You will know your Uccello Kettle order has been successful once you have reached our 'thank you' page. Our thank you pages looks like this:     We will also send you a confirmation email with your very own unique order number and your confirmation email will look very similar to this: ...

Can I request that my Uccello Kettle order be left with my neighbour?

If you would like your Uccello Kettle to be left with a neighbour here are some options: You can input your neighbor’s address as the shipping address. Alternatively, you can leave a note in the note section when purchasing on our website and we will forward this note to our couriers. ...

How can I change/cancel my Uccello Kettle order?

To make changes to your Uccello Kettle order or to cancel it, you can reply to the 'Order Confirmation' email. You will have received this email after your purchase with your order number. When you respond, please tell us what you would like to change or amend. Alternatively, you can email our sa...

Why can’t I use a PO Box as my delivery address for my Uccello Kettle order?

Our couriers cannot deliver your Uccello Kettle to a PO Box as they are too small to hold packages and your Uccello Kettle will be sent back to us. Therefore, please only use a residential/street address when you order from our website. If you have any further issues or queries around this, pleas...

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