Uccello Kettle Orders & Delivery | FAQ

How can I change the delivery address on my Uccello Kettle order?

If you would like to change the delivery address for your Uccello Kettle order, please contact our Sales Team directly. You can do this by responding to the 'Order Confirmation' email you received directly after you purchased on our website, or you can email them directly at sales@uccellodesigns.com...

What happens if I am not home when my Uccello Kettle is delivered?

Worried you won't be home when your Uccello Kettle is delivered?  You can leave a note for our couriers to leave your parcel with a neighbour or in a safe area of your home/garden e.g., porch. Of course, if there are any issues with this, please feel free to contact our Customer Care Team. They a...

Do you charge to deliver the Uccello Kettle?

Every Uccello Kettle or spare part purchased from our website comes with free delivery. We are all about making lives easier and do not want you to worry about hidden fees. If there is a need to return the kettle, please contact our Customer Care Team and they will help guide you through the returns...

How long will it take to deliver my Uccello Kettle?

To ensure same-day dispatch of your Uccello Kettle. We would recommend that you order before 12 pm Monday-Friday. Once your kettle is dispatched, orders generally take between 3-4 working days to be delivered throughout the United Kingdom. However, the delivery may take longer during the holiday sea...

Who will deliver my Uccello Kettle?

We use DPD to deliver throughout the United Kingdom. Once dispatched, orders generally take between 3-4 working days to be delivered. Of course, if you have any issues or questions, please feel free to contact our Customer Care Team. They are always happy to help.  

Who do I contact if my Uccello Kettle hasn’t been delivered within 10 working days?

In the unlikely event that you have not received your Uccello Kettle within 10 working days, please contact our Customer Care Team with your order number and they will resolve this issue for you. Your order number is unique to you, and you would have received this in your 'Order Confirmation' ema...

How long will it take to deliver my replacement Uccello Kettle/spare part?

Once processed by our team, the replacement part or kettle can take between 3-4 working days to be delivered throughout the United Kingdom. However, the delivery may take longer during the holiday season.   Should you have any further questions, please do not hesitate to contact our Cu...

Why can’t I use a PO Box as my delivery address for my Uccello Kettle order?

Our couriers cannot deliver your Uccello Kettle to a PO Box as they are too small to hold packages and your Uccello Kettle will be sent back to us. Therefore, please only use a residential/street address when you order from our website. If you have any further issues or queries around this, pleas...

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